A bralette in AC Intimates terms is a soft cup, underwire-free bra.
I have a cup size that is larger than a D, could you make a bralette large enough to fit me?
Unfortunately we only cut our cup pieces large enough to comfortably fit a D cup (sometimes a DD). We are not able to re-cut any pieces to fit a larger bust size then this.
My size isn’t available for the bralette style I would like, when will I be able to order?
Don’t stress, most styles sell out weekly, but we do a restock of the online store every Wednesday evening around 5pm Perth time (Western Australia).
I do not have a PayPal account; can I carry out a bank transfer instead?
Sorry, we only use PayPal or credit card through certified Stripe, or Afterpay.
Whereabouts are you stocked?
AC Intimates is stocked via our online store, or at a few select boutiques around Australia. You can find the list of stockists via our stockists tab. If you are interested in becoming a future stockists please contact us via email, email@example.com.
Is it possible for me to pick up my bralette directly instead of paying for postage?
We don’t allow pick-ups from our studio if you live in the same city unfortunately. We use the parcel post service through Australia post, and most parcels with arrive within the week they are dispatched.
How come I have not received my tracking number yet? I have just placed my order.
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You may check the status of your order at anytime by logging in to your account page. Once you login to your account using your email address and password, you will be able to view your €œOrder History€ and view past orders and current orders that you have placed. Tracking numbers are only emailed once your order has been hand made, packaged and then dispatched. If you are curious as to the where abouts of your package, or want to know how far away it is from completion please feel free to email us. We’ll be more then happy to help you out.
If I need to change my postage address, what should I do?
Please email us straight away with your full name (and order number if possible), and just let us know the new address of which your parcel needs to go too.
Do you do blogger and Instagram collaborations or promotions?
We love collaborating with other creatives, especially those we think have a similar vibe to us. If you’d like to work with us, the best way for us to keep in touch with you is via email, please contact us this way. If it is in relation to an Instagram collaboration, please also include your Instagram name.
Do you ship worldwide?
We sure do! Tracked and non-tracked shipping options are available. Please be sure to choose the tracked shipping option to check on your parcels whereabouts after it has been dispatched. The non-tracked shipping option is much slower, and the location services are completely out of our control once it has been posted.
**Please note due to high demand there is currently an approx 4 week wait on all items once purchased, to be handmade within our studio. Thank-you.