We will only accept returns of AC Intimates product if the product is deemed faulty or incorrect upon return to our studio and after inspection by a member of our team.
If your item is deemed faulty we will happily offer a full refund. If you simply need a different size, your order is eligible for exchange only guarantee the item is in its original condition. If the item you wish to exchange is out of stock, AC Intimates reserve the right to present the customer with a credit note or the choice of another product of equal or lesser value. If the product you wish to exchange your item for is out of stock, this does not mean it is eligible for refund as it is not faulty, and other options are available to exchange for the customer.
Returned items must be in it's original condition, unworn, unused unwashed with all original tags attached.
All returns or exchanges are accepted only within 10 days of receiving your AC Intimates product. You must notify AC Intimates via firstname.lastname@example.org to confirm your return. The cost of shipping is at the customers expense and is non-refundable. The return shipping cost to the customer will be invoiced upon time for return and must be paid in full before dispatch.
Please note as all items are pre-ordered your exchange will be made as soon as possible but may incur a few day wait if the stock of material is not available at the time of return.
Pre-orders can be placed, and an expected date of delivery will be noted on the product description. Please note this date is only an estimate and due to production some deliveries may drop earlier or later.
Orders are STRICTLY only able to be cancelled within 24 hours of being paid for.
We do not accept returns on any items sold under sale or discount of any description.