AC Intimates offers free shipping Australia wide for orders over $100.
All other orders incur a $8.50 shipping fee.
Pieces that are labelled 'pre-order' on their product page can take 4+ weeks to be handmade and then dispatched. Please check each product page for a better delivery day estimate.
Once your order has been completed and dispatched AC Intimates will be in contact with you via email to confirm your tracking number via Australia Post. We post all Australian orders via the standard parcel post service.
AC Intimates offers free shipping with an express and tracked service for Canadian, US & UK customers for orders over $350 AUD.
International shipping offers two options:
Both options are via Australia Post.
Tracked & express: This option is estimated to deliver within 7-10 business days as an estimate only. Once your order has been completed and dispatched AC Intimates will be in contact with you via email to confirm your tracking number via Australia Post.
Non-tracked & standard:
Non-tracked international shipping can take anywhere from 10+ business days to arrive depending on the country and customs. Once your order has been completed and dispatched AC Intimates will be in contact with you via email to confirm parcel dispatch. ACI cannot be held responsible for the nature of this postage and the time that it may take for the parcel to arrive. Please note once this parcel has been sent it is not possible for our team to be able to track it. If you wish to be able to track your parcel you MUST select tracked international postage at time of purchase. Refunds are NOT applicable for non-tracked parcels that are simply just taking longer then expected to arrive.
Standard shipping rates card:
NZ no tracking: $16.55 | NZ inc. tracking: $24.00
UK no tracking: $24.00 | UK inc. tracking: $54.00
US no tracking: $20.00 | US inc. tracking: $48.00
Canada no tracking: $20.00 | Canada inc. tracking: $48.00
Europe no tracking: $25.00 | Europe inc. tracking: $54.00
Rest of world no tracking: $18 | Rest of world inc. tracking: $54.00
Please note tracking numbers will not lodge online over the weekend, or any non business days. Tracking numbers via Aus Post can take up to 48 hours to lodge online. Please contact us at firstname.lastname@example.org if you have any concerns.
Taxes and Duties
-All international orders may be subject to taxes and duties, and will be due upon collection or delivery of the order.
-All applicable customs, taxes, import duties and collection fees are the responsibility of the customer (even if you refuse any shipments upon delivery).
-Customs require that we state the exact value of your order directly on your parcel.
-Taxes and fees are based on many different reasons (location, item value, material etc), and we have no control on these costs.
-AC Intimates does not collect or pay for any of these fees, nor are we able to predict them for each state or territory.
-Any parcels that are delivered back to our HQ due to not being collected or an incorrect postal address on the customers behalf will have a choice of having the parcel redelivered (at the cost of another postage fee). You must respond within 7 days to be eligible to have your parcel redelivered. If you do not respond within 7 business days we deem the right to cancel the order without refund.
-We do not take responsibility for parcels that have been returned to us by the post, due to incorrect postal addresses on the customers behalf-Uncollected parcels that are delivered back to our HQ are not deemed to eligible for refund as they are not faulty.